The Opportunity

As a Pre-Sales and Sales Engineer, you will be responsible for technical account leadership and management for the YCare Sales Cycle across multiple strategic accounts, including relationships with technical counterparts within those organizations. The selected candidate will be working closely with experienced Sales, Clinical, Marketing and Product Management personnel and will be supported by a strong technical team in an ideal, fast paced, rapidly growing startup environment to grow professionally and go beyond expectations.

Your career with us will combine cutting edge Virtual Healthcare technology, exposure to worldwide clients in the North America, Australia and Europe and an exciting growth path as part of a global team.

Duties & Responsibilities

As a Sales Engineer you will successfully employ a combination of high technical expertise, client communication and coordination skills between clients and internal YCare teams to achieve your mission.

Product and Technical Knowledge:

• Obtain and maintain strong knowledge of the YCare Virtual Care Platform, be able to deliver a superb demo
  and technical pitch, including overview of our key and advanced features and benefits, services offerings, differentiation, and competitive positioning
• Be able to address a majority of technical questions concerning customization, integration, enterprise architecture and general feature / functionality of our platform
• Capable of building and/or leading the development of custom demos and PoCs based and beyond customer requirements
• Provide timely, prioritized, and complete customer-based feedback to Product Management, Sales, Support and/or Development regarding customer requirements and issues.

Presentation and organizational skills:

• Train and engage customers in the clinical procedures, product architecture, configuration, and use of the YCare Platform
• Know where to escalate within the YCare technical organization and make effective use of those resources.

Customer engagement:

• Enthusiastically present YCare solutions to prospective customers, from IT managers and clinicians to C-level executives
• Lead the completion of RFI and RFP 
• Manage client expectations, establish credibility at all levels within the client and build problem-solving partnerships with the client and colleagues
• Along with Marketing, Sales, and Product Management, and based on market or customer feedback, lead the definition, development and presentation of product
  and solution demos and PoCs for prospects and partners
• Provide technical support to entire sales team as appropriate (e.g., handle technical questions and escalate them when required, conduct training and/or briefings)
• Document and track all activity through CRM and an internal wiki, including lead/prospect data entry, detailed activity reports, setting tasks for follow-up,
  architectures, challenges, etc.

Location

Remote, willing to travel

Qualifications

Desired Skills & Experience

• BS or higher degree in IT, Computer Science or Nursing
• 3+ years as a Sales/Solution Engineer, Consultant or Sales Representative in Medical Systems, Devices or Pharmaceuticals
• Must have excellent verbal and written communication skills to be able to interact with technical, clinical, and business counterparts
• Self-propelled and a “can do” attitude
• Willingness to travel

Hands-on working experience in any of the following areas:

• Solid understanding of the healthcare environment, experience with sales of medical devices or pharmaceutical products
• Understanding of Data Integration across Healthcare Continuum

Employment Practices

YCare is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable law. YCare will provide reasonable accommodation to employees who have protected disabilities in accordance with applicable law